Expertise
Complexity doesn't scare us - in fact we thrive in it.
- Systems Architecture and Design
- Process Modeling
- Implementation and Custom Development
- Data Integration and Management
- Business Process Automation
- On-Demand Administration and Training
- Force.com Platform Development
- Communities (Customer/Partner Portals)
- Analytics and Reporting
We've got our heads in all sorts of clouds. . . . but we specialize in Salesforce.
Sales Cloud:
- Salesforce1 Mobile
- Opportunity Management
- Configure - Price - Quote
- Lead Management
Service Cloud:
- Service Console Customization
- Case Management
- Email-to-Case & Web-to-Case
- CTI (Computer-Telephony Integration)
Marketing Cloud (ExactTarget & Eloqua):
- Aggregation with Contact Builder
- Segmentation with Audience Builder
- Content Targeting and Personalization
- Campaign Automation
Customers
Our breadth of experience spans many industries. From life sciences and medical devices to banking, retail, manufacturing. . . and back again. We have the capability and skill to improve your business within your challenging and competitive environment.
Some of our recent work:
With over 15,000 users across 30+ orgs Medtronic needed our help to deliver critical Sales Cloud functionality to their users. Delivering accurate and timely data to the people and processes that need it have helped this company generate over $2B in revenue each month. Our Service Cloud implementation utilizes custom console components that enable an admin-configurable toolbar to load and track the usage of web resources for advanced agent-use analytics. Our case management improvements have resulted in a 76% reduction in average agent handle time when compared to their legacy system. This profound success has enabled the service teams to scale their revenue generation by a staggering 400%!
We implemented Salesforce to be the hub of several systems involved in the execution and management of an entirely new line of business. Our fault-tolerant transaction model uses a customized web-services partner API that handles over 10,000 transactions per day, and without irritating the Salesforce governor limits.
We used Salesforce
Communities to create a portal where franchisees could go to connect with peers around the
country and get the latest marketing materials for new
products and services. It's also the resource through which corporate headquarters publish knowledge articles on how to get the most from the franchise.
NxStage saved millions in CRO fees by having us architect, design and build an application that allows the clinical affairs team to create and execute clinical trials. And our Service Cloud implementation enables their technical support team to quickly diagnose and remedy issues so the patient's therapy, and quality of life, is not compromised.
Standard Duplicating Machines Inc. came to us to design and build an extremely complex set of configure/price/quote tools with intelligent opportunity management that streamlines their pre-sales and fulfillment processes. By analyzing and then improving their asset tracking, RMA, supply chain and field service apps we were able to produce a 45% increase in
user adoption, agent efficiency
and customer satisfaction.
We used the Force.com platform to build an end-to-end e-commerce business platform, complete with vendor extranet, customer loyalty benefits and marketing automation. We also created easy-to-use tools to empower admins to produce quick
"flash" promotions and even
change the structure of their product catalog so they can remain nimble in a very competitive marketplace.
Contact Us
We invite your to reach out to us for a no-obligation discussion of your project.